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Illustration of technicians and managers using a service management software dashboard with mobile app, checklists, spare parts icons and secure digital sign off.
If repeat site visits are eating your margins, you are not alone, and you are not stuck. This practical guide shows how service management software reduces re-visits by controlling spare parts, guiding technicians, and capturing bulletproof sign-off proof. You will get a two-week rollout plan, a 10-point evaluation checklist, a simple ROI model, and field-tested micro-definitions that turn decisions into action. The aim is simple, close the job once, with evidence that stands up to
Illustration of a manager checking a map pin on a smartphone and a coordinator on a laptop, symbolizing an employee GPS tracking app with photo and OTP verification for first-time-right installs.
Commissioning targets look great on spreadsheets, until trucks are late, technicians miss locations, and “done” jobs bounce back as rework. Across OEM categories in India, from EV chargers and solar rooftops to HVAC, BFSI assets, and utilities, operations leaders are staring at backlogs that keep slipping week after week. The culprits are familiar, low first-time fix rates, poor on-ground visibility, and weak proof-of-work. The good news is that these are solvable with an employee gps

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