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Field team using automated expense management software on mobile device in India
Why Automated Expense Management is Transforming Field Operations in India? India’s field service and sales sectors are booming. According to NASSCOM, India’s field service market is expected to grow at a CAGR of 11.8% through 2028, driven by infrastructure projects, retail expansion, and the rapid rise of on-site installations across industries. However, with this growth comes complexity. Field teams often juggle multiple tasks—site visits, hardware procurement, client meetings, and emergency service calls. Amidst all this,
Illustration of utility workers using field force automation and service management software on a large digital screen to manage emergency utility breakdowns efficiently.
Why Field Force Automation is Vital for Modern Utility Operations In a country as vast and densely populated as India, millions depend on uninterrupted electricity, water, and gas services every day. Even a minor disruption can escalate into widespread inconvenience, revenue loss, and public dissatisfaction. Therefore, field force automation has emerged as a critical technology for utility providers, enabling them to respond to emergencies with remarkable speed and precision. In recent years, India’s infrastructure demands

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