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Field rep on a ladder stocking shelves during a promo day, guided by service management software to optimize shelf fills and endcaps.
Modern trade promo days are supposed to lift sales, not blood pressure. Yet on the ground they often feel like a relay race with missing batons: stockouts appear at the worst time, endcaps go live late, and brand visibility suffers because tasks are scattered across chats, calls, and spreadsheets. If you lead sales, trade marketing, or retail operations, you already know the stakes. The good news is that a modern service management software approach—built for
Illustration of a field technician on a smartphone map with a location pin, showing a field staff tracking app for faster crew dispatch during outages.
When outages hit, minutes feel like hours. Customers keep calling, supervisors scramble for updates, and crew leads juggle routes, spares, and safety clearances. The toughest part isn’t always the fix—it’s the delay between knowing a fault exists and actually getting the right people and parts to the right pole, cabinet, or transformer. Missed service slots are what customers remember most. That’s exactly where a modern field staff tracking app changes the game, compressing the timeline

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