In general field services industry, serving customers with repairs and installation is a basic service. Sometimes, one customer can call you repeated times or after a service is given there can be queries from customers’ end. In that case, how will you solve their problems? You need to access their history and check their service information. Well, this can be done using automation tools that will be used by you and your field executives to
In a day, there are numerous customers who come to avail your service. Out of them some are new customers. While your field staff is providing service to clients, they must keep the customer credentials safely. Such credentials may be important for the future and when equipped with field automation tools you can keep a digital record of your customers. Why such matters? Read and find it out. Why Customer History is Essential? Customer history
