Field service tracking that shows you exactly where your technicians are and what they've done.
Live technician location. GPS-verified job completion. SLA tracking that actually works. Real-time dispatch and reassignment. Everything your cable and field service operation needs — in one app your technicians will actually use.
Trusted by cable operators, ISPs, and DTH service teams across India — from single-city operators to multi-district networks.
The problem
If you run a cable or field service team in India, this list will feel very familiar.
You Don't Know Where Your Technicians Are
Your dispatcher assigns 8 jobs in the morning. By 11 AM, you have no idea which technician is on which job, how many are complete, or who's available for an urgent escalation. You're calling technicians on their personal phones, getting busy tones, and making reassignment decisions based on guesswork.
Customers Dispute "Job Completed" Claims
Your technician marks a job complete. The customer calls back the same evening saying nobody came. Or they came, spent 10 minutes, and left without fixing the problem. Without timestamped GPS-verified proof, you can't resolve the dispute or hold the technician accountable.
Repeat Visits for the Same Complaint
A technician visits a subscriber, marks the complaint resolved, and you close the ticket. Three days later, the same subscriber calls with the same problem. Your repeat visit rate is high, subscriber satisfaction is falling — but without detailed job logs, you can't tell which technicians are causing the problem.
SLAs You Can't Measure or Defend
Your franchise agreement specifies response time SLAs. You believe you're meeting them. But you have no data to prove it — and when the MSO challenges your numbers, you have nothing to show but a spreadsheet your team filled in manually. Penalties happen. Contract renewals get complicated.
The Solution
MyFieldHeroes gives your cable operation the field visibility it's been missing.
Cable and ISP field operations in India are complex. Technicians cover 8–15 jobs a day across a mix of apartment complexes, standalone houses, commercial buildings, and areas where mobile signal is patchy at best. The dispatch software built for Comcast or British Telecom assumes reliable roads, customers who stay home, and buildings with elevator access. Indian cable operations are different — and MyFieldHeroes is built for Indian cable operators, not their European counterparts.
Live technician map
See every technician's current location, current job, and job status on a live map. Know who's available, who's stuck, and who's closest to an urgent escalation — before the subscriber calls to complain.
GPS-verified job completion
Every job completion is verified with GPS coordinates, a photo of the work done, and a timestamp. "Job completed" becomes a verified fact, not a technician's claim.
SLAs you can actually measure
Every job has a logged response time, on-site duration, and resolution status. SLA compliance becomes a live dashboard, not a guess you defend at month-end.
The features your cable field team will use on every job.
Live Technician Location & Dispatch
GPS-Verified Job Check-In and Completion
Job History and Repeat Visit Tracking
SLA Tracking and Escalation Alerts
Full Offline Mode for Basements and Dead Zones
From "I don't know where anyone is" to I can see exactly who to send" — in real time.
The single most common complaint we hear from cable operators when they first talk to us is the same: “My dispatcher spends half the day on the phone trying to find out where technicians are.” It’s 2024, and cable operators are still managing 20-technician field teams with WhatsApp groups and phone calls. The reason is simple: every dispatch software we’ve been shown is too expensive, too complex, or was built for a completely different industry.
MyFieldHeroes solves the dispatch problem by doing exactly what cable dispatchers actually need — and nothing they don’t. The live map shows every technician’s position, current job, and availability status in real time. The whole dispatch process takes 30 seconds. The technician doesn’t need a phone call. The dispatcher doesn’t need to guess.
Total dispatch time: 30 seconds
vs. 15 minutes of phone calls before MyFieldHeroes
Every job logged. Every SLA tracked. Every technician accountable.
Cable operators deal with MSO compliance requirements, subscriber dispute escalations, and franchise agreement SLAs. MyFieldHeroes gives you the data trail to defend every metric.
Complete job audit trail
Every job — from dispatch to completion — is logged with technician identity, GPS arrival time, work duration, resolution notes, and photo proof. Searchable and exportable for MSO compliance reviews.
SLA performance reports
Real-time and historical SLA compliance data by technician, zone, complaint type, and time period. Your MSO review is always ready — not assembled the week before the audit.
Subscriber dispute resolution data
When a subscriber disputes a visit or completion claim, you have GPS coordinates, timestamps, and photos to resolve the dispute immediately. No more "my word against yours."
Technician performance tracking
Resolution rates, repeat visit rates, average on-site duration, and SLA compliance tracked per technician over time. Performance management becomes data-driven, not based on gut feel.
Customer Stories
Real-world success stories showcasing
How our solution Solves client challenges.
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One plan. One price. No Surprises.
Everything you need to manage your field force efficiently at an honest price point.
Enterprise Access
- Unlock premium features and expert support. Choose from our range of flexible plans. Empower your workflow with a perfect fit.
Questions people ask before Signing Up.
First, pricing — we’re ₹149/user/month, which is the lowest published rate in the Indian field
force software market. Second, offline mode — we were built offline-first, so the app keeps
working in rural zones, warehouse basements, and low-signal buildings where others silently
fail. Third, we’re built specifically for Indian field realities, not Western office teams adapted for
India.
Yes — and this is not a gimmick. Every check-in, visit log, attendance mark, expense submission, and DSR is stored locally on the
field executive’s phone. The moment the phone gets signal — even for a few seconds —
everything auto-syncs to the cloud. Your team doesn’t wait, and you don’t lose data.
MyFieldHeroes currently powers field teams across
pharma distribution, FMCG, cable operator networks, and multi-location clinics. The core
platform works for any industry where teams spend their day outside the office — including
logistics, construction, BFSI collections, and facility management.
Most teams are fully live within 48 hours. We handle the
initial configuration, add your employees, and train your managers in a single 45-minute session.
Field reps just install the app, take a selfie for facial-recognition enrollment, and they’re ready to
Yes. You can start a 14-day free trial, no credit card required. Or you
can book a free demo and we’ll walk you through the platform live — usually a better fit if you
have a team of more than 10 and want to see it working with your actual workflow
Your data is stored on secure servers within India and
protected under the DPDP Act 2023. We don’t sell data, we don’t share it with third parties, and
you own all your field activity records. MyFieldHeroes is built on enterprise security standards
inherited from our parent company, PiTangent.
Stop dispatching blind. Start knowing where every technician is.
Book a 20-minute demo. We’ll walk you through live technician tracking, job dispatch, SLA monitoring, and proof-of-completion capture — using your actual service zones and complaint types.
- Built in India
- No credit card required
- Live in under 48 hours