Author: mfhAdmin@123

Your pharma sales representatives work tirelessly in the field, but did you ever check how they are performing? Each time they visit a healthcare professional, it must be documented. Have you ever given a thought to that? Do not expect the documentation to be troublesome because the MyFieldHeroes application is there. Using this application will help you achieve your pharmaceutical sales goals and boost the performance of your pharmaceutical sales team. If you want to know more about this software, then patiently read the blog.

Let’s explore.

Understanding the Idea of MyFieldHeroes

When there is a requirement to connect with your FieldSales force, MyFieldHeroes is the best solution. It’s an application that cannot be called automation software but a classy app with which seniors in a pharmaceutical company or in any other company can connect with their sales executives working in the field to administer the tasks and stay in touch with them. The functionality of MyFieldHeroes is vast and we both need to conduct deeper research to understand how the software solution can boost pharmaceutical sales with documented field visits.

Let’s do so.

Ways MFH Can Boost Pharmaceutical Sales with Documented Field Visits

1. Live Tracking

Till date you had a challenge to stay in touch with your field executives. You did not know whether your pharmaceutical sales representatives are visiting the medical professionals. Those days are gone because MFH, a field sales automation software, can help you to track the exact location of your representatives. When you can track their exact location, you know what they are doing and how each of them is performing. If anyone has a shortfall in performance, you get to know that immediately and take corrective actions to boost your sales.

2. Immediate Messaging

This is a feature of MyFieldHeroes and such a feature can boost pharmaceutical sales with proper documentation of visits carried out by sales representatives. Anytime your field executives are facing a problem you get to know that through instant messages. Moreover, if you want them to communicate with you after each field visit, they can update you with that using this feature. And you get to know what they are doing and if there is a gap you can correct it. In this way MFH can boost sales with documented visits.

3. Expense Tracking and Reimbursement

Sometimes you do not know the cost of each visit borne by your field sales staff. As a result, you cannot proceed properly. Often you need to approve a line of bills sent to you at a time. This problem can be solved by MFH. When you have this software, you need to suffer. Whenever there is a field visit your staff can upload the expense bill and send it to you as an official document for reimbursement. And you can keep track of all the expenses incurred. Such an expense tracking feature can help to boost sales with documentation because you can budget all your sales expenses in a planned way.

Conclusion

MyFieldHeroes is a powerful tool for pharmaceutical companies aiming to enhance their sales operations through meticulous documentation and real-time connectivity with field representatives. By offering live tracking, instant messaging, and expense tracking, MyFieldHeroes ensures that sales activities are transparent and efficiently managed. This leads to improved performance, timely corrective actions, and streamlined expense management, ultimately boosting pharmaceutical sales and achieving sales goals effectively.

The FAQ’s

FAQ 1. What is MyFieldHeroes and how does it help pharmaceutical companies?

A: MyFieldHeroes is a sophisticated application designed to connect pharmaceutical companies with their field sales representatives. It is not merely an automation software but a comprehensive tool that allows senior management to administer tasks and stay in touch with their field sales force. By documenting field visits, providing live tracking, enabling immediate messaging, and facilitating expense tracking and reimbursement, MyFieldHeroes helps improve the performance of sales teams and boosts pharmaceutical sales.

FAQ 2. How does live tracking in MyFieldHeroes improve sales performance?

A: The live tracking feature of MyFieldHeroes allows managers to monitor the exact location of their pharmaceutical sales representatives in real-time. This ensures that the representatives are visiting healthcare professionals as planned. By knowing their precise location, managers can quickly identify any performance shortfalls and take immediate corrective actions, thereby enhancing overall sales performance.

FAQ 3. What role does immediate messaging play in MyFieldHeroes?

A: The immediate messaging feature in MyFieldHeroes allows field sales representatives to instantly communicate with their managers whenever they face any issues during their visits. Additionally, it enables representatives to provide updates after each field visit. This real-time communication helps managers stay informed about field activities, address any gaps promptly, and ensure that sales strategies are executed effectively, leading to improved sales outcomes.

FAQ 4. How does MyFieldHeroes assist with expense tracking and reimbursement?

A: MyFieldHeroes includes an expense tracking and reimbursement feature that allows field sales representatives to upload expense bills immediately after each visit. This helps managers keep track of all expenses incurred in real-time and manage the budget more efficiently. By having a clear and up-to-date record of all sales-related expenses, pharmaceutical companies can plan their sales budgets better and ensure timely reimbursements, which contributes to better financial management and enhanced sales performance.

FAQ 5. What are the overall benefits of using MyFieldHeroes for pharmaceutical sales teams?

A: MyFieldHeroes offers several benefits for pharmaceutical sales teams, including:

Live Tracking: Real-time monitoring of sales representatives’ locations to ensure they are visiting healthcare professionals as scheduled.

Immediate Messaging: Instant communication to resolve issues and provide updates after each visit.

Expense Tracking and Reimbursement: Efficient management of expenses with real-time documentation and tracking, leading to better budgeting and timely reimbursements. These features collectively enhance the transparency and efficiency of sales operations, allowing pharmaceutical companies to achieve their sales goals and improve overall performance.

Participants in the general field services industry often struggle to create an excellent customer experience. When there is an issue in customer service, you may worry about what to do and what not to do. You find it difficult to interact with your field staff and train them. Days of facing such difficulties are gone because technology can help you to do anything and everything. When you are struggling to enhance customer satisfaction through enhanced service quality assurance MyFieldHeroes is always there to help you. Let us study how MFH can help in this area.

Ways MFH can Enhance Customer Satisfaction Through Improved Service Quality Assurance

1. Employee Tracking Feature

MyFieldHeroes can always help you to track whether your team members working on the field are visiting their assigned client locations. This is very important for enhancing customer satisfaction because if you get to know about their whereabouts, you can understand whether they are performing properly or not and if there is any flaw you can immediately correct that by interacting with them.

2. Instant Messaging through Communication

If something goes wrong for which your field staff cannot perform properly to provide satisfactory customer service, you need to identify the wrong thing. This is very necessary in customer service QA. Can you do that through communication? No, it’s not possible. Keeping in mind the communication aspect we have kept an instant messaging feature. With this feature you can communicate with your field staff anywhere and anytime. As a result, you can identify bottlenecks very quickly and enhance customer satisfaction.

3. 24*7 Connectivity Even Without Internet

It’s usual that when your general field services staff are visiting rural areas, then there won’t be any connectivity. Did you think how will check your on-field staff members visiting those locations and whether they are serving your customers properly. MyFieldHeroes is a platform where you can stay connected with your field staff even when the internet connection is not there. If there is a need to add new meetings or urgent orders you can add it. In this way MFH can enhance customer satisfaction through improved service quality assurance.

4. Effective Field Force Management

It’s not easy to manage all your field staff at a time. However, if you do not manage your field staff properly you cannot identify their laggings and provide proper training for your field staff to improve overall customer experience. Well, MyFieldHeroes makes that easy. Using the platform all admins can manage leads and administer the daily tasks of field executives. Moreover, there is a GPS feature with which you can check your team anytime. Hence, if any of your team members are not performing properly or having any problem to visit client location you can resolve that. In this way you can offer improved customer service.

What Else Do You Want?

Is this explanation sufficient to make you understand how MyFieldHeroes, an automation platform enhances customer satisfaction through enhanced service quality assurance? If you need more information about MFH then it’s there but for the time being, we won’t take much precious time of yours. With field force management capability, employee tracking feature, instant messaging facilitating communication and 24*7 connectivity without internet MFH appears to be a digital medicine for improving customer satisfaction.

The FAQ’s

FAQ 1. How does MyFieldHeroes help in tracking field staff?

Answer: MyFieldHeroes offers an employee tracking feature that allows you to monitor whether your team members are visiting their assigned client locations. This helps in ensuring that your staff is performing their duties properly and allows for immediate corrective actions if any issues arise, thereby enhancing customer satisfaction.

FAQ 2. Can MyFieldHeroes improve communication with field staff?

Answer: Yes, MyFieldHeroes includes an instant messaging feature that facilitates seamless communication with field staff anytime and anywhere. This allows you to quickly identify and address any issues or bottlenecks in service delivery, improving overall customer satisfaction.

FAQ 3. How does MyFieldHeroes ensure connectivity in areas with no internet access?

Answer: MyFieldHeroes provides 24/7 connectivity even without an internet connection. This ensures that you can stay connected with your field staff, manage urgent orders, and add new meetings even in rural areas where internet connectivity might be an issue, thereby ensuring continuous service quality.

FAQ 4. What features does MyFieldHeroes offer for managing field staff effectively?

Answer: MyFieldHeroes simplifies field force management by allowing admins to manage leads and oversee daily tasks of field executives. It also includes a GPS feature for real-time tracking of team members, ensuring they are performing their duties properly and addressing any issues promptly, which contributes to improved customer service.

FAQ 5. What are the key benefits of using MyFieldHeroes for customer service quality assurance?

Answer: MyFieldHeroes enhances customer satisfaction through several key features: employee tracking, instant messaging for better communication, 24/7 connectivity without the Internet, and effective field force management. These features help in monitoring performance, quickly addressing issues, and ensuring consistent service quality, making it a comprehensive solution for service quality assurance.